Refund & Cancellation Policy

New customers may start a 14-day free trial without a payment card. If you do not subscribe to a paid plan before the trial ends, paid features stop and no charge is made. If you subscribe during or after the trial, billing begins as described below.

Paid plans are billed in advance on a recurring monthly basis through Stripe, at the price for your plan plus applicable taxes. Subscriptions renew automatically each period until cancelled. You authorize us and Stripe to charge your payment method on each renewal date. We will email a receipt for each charge.

You can cancel at any time from the billing page in your dashboard, which opens the Stripe billing portal, or by emailing billing@primanza.com. Cancellation takes effect at the end of the current paid period: your plan stays active until then, and you are not charged again. You may also downgrade or upgrade; plan changes and any proration are handled through Stripe.

Except where required by law or expressly stated in this Policy, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods, unused AI-reply quota, or features you did not use. Cancelling stops future charges but does not refund the current period.

Discretionary refunds

We may, at our discretion, grant a full or partial refund, for example for a prolonged service outage attributable to us or a duplicate or manifestly erroneous charge. Contact billing@primanza.com within 30 days of the charge with the details.

If you subscribe as a consumer (acting outside your trade, business or profession) in the EU, UK or another jurisdiction that grants a statutory withdrawal or "cooling-off" right, you may withdraw from the contract within 14 days of entering into it. Because the Service is digital and supplied immediately, by starting to use the paid Service during this period you expressly request immediate performance and acknowledge that: (a) you lose the right of withdrawal once the Service has been fully performed; and (b) if you withdraw during partial performance, you must pay a proportionate amount for the Service already provided. To withdraw, email billing@primanza.com clearly stating your decision. This does not affect any greater rights your local law provides.

Refunds, where granted, are net of any non-recoverable taxes and processing fees, and are made to the original payment method. You remain responsible for taxes as described in the Terms of Service.

If a payment fails, we may retry and may suspend or downgrade paid features until payment succeeds. If you believe a charge is incorrect, contact billing@primanza.com before initiating a chargeback so we can resolve it. Chargebacks or payment disputes filed without first contacting us may result in suspension of the Account pending resolution.

Billing questions: billing@primanza.com. General terms: legal@primanza.com.